FAQ

 

A-How do we make an order with your company

Please visit  the product you need from website and add them  to your shopping cart ,once completed submit the order,

Then we pre process your order from our office, calculate the shipping charges and email you for confirmation .You may contact us through below ,

dxb@telewood.com - email ordering

+971554357343 –WhatsApp , SMS

+971554357343 /+971-4-2735112 Direct Call

B- What Are The Delivery Methods?

By Air Cargo through airline like Emirates Airline, British Airways,KLM Etc.

Through courier service Like DHL,FEDEX,UPS,TNT Etc

Through Postal service Like EMS

C- About Transportation Charges?

Transportation charges (Fright) depend on the means you choose for transportation and the weight/volume of your order. Once your order is finalized we will inform to you different shipping option with their charges.

D- What Are The Payment Method Available?

T/T (WIRE TRANSFER) or bank to bank transfer to our corporate bank in Dubai ,U.A.E.

Western union or Money Gram transfer

We do not accept any other mode of payment STRICTLY NO PAYMENT BY CHEQUE OR L/C

E- About delivery time?

In most cases we will send your goods same day of payment receipt and normally it will take 3 to 5 days for the goods to reach it destination. Upon order confirmation we will inform to you exact date of arrival and departure.

F-How do i Track my order after delivery?

All shipment we will make are traceable we will provide you with tracking/airway bill number using you can track shipment position from respective carrier website.

H -Is minimum order quantity (MOQ) applicable for all models?

With us there is no minimum order quantity requirement, You can order 1 pcs of an item to 1000 pcs with us .

I-To what all location you can arrangement shipment?

We do ship globally; we can send goods to any part of the world in 2 to 3 days’ time using air transportation

K-What All Brands you deals in ?

We deals in smartphones and tablets of all major brand like Apple,Samsung,Htc,Sony,Blackberry,Lg,Huwaei,Lenovo,Xiomi,Motorla,Alcate Etc.

We deals only in original brand new products in factory sealed box status ,NO REFURBISHED,NO USED PRODUCT .

G- Are you a Legally Registered Company?

We are a legally registered Limited Liability company in Dubai United Arab Emirates, Also we are registered with the DUBAI CHAMBER OF COMMERSE.

G-Still my questions are not answered. Where do i contact?

Please click here to go to contact us form fill the form with all you questions and send to us, We will respond to you within 4 hours’ time during work days.